![]() Such businesses need to bring the experience of their e-store or website on WhatsApp. So, those brands that want to provide customer support through WhatsApp or boost their business using WhatsApp Business solution can go for WhatsApp Chatbot. Its communication can take both text and voice forms just like talking to a real person.īusinesses use WhatsApp Chatbot to automate their customer support and sales on their WhatsApp Business (you’ll get to know more about this in the subsequent section) account.įor instance, an eCommerce store using WhatsApp Business can display its categories and products to users as and when asked for. It is powered by AI or rules and runs on the Whatsapp platform. WhatsApp Chatbot, also known as WhatsApp Bot, is a program that interacts with users using pre-filled messages. Step 2: Building your Whatsapp Chatbot for Business.How to Build a Whatsapp Chatbot for Business?.The Conversation Design of your WhatsApp Chatbot What are The Prerequisites for Building a Whatsapp Chatbot for Business?.What is a WhatsApp Chatbot for Business?.If you want to know more about WhatsApp bot development and how it will fit your business model, talk to our experts. Develop a WhatsApp chatbot for your business with AI capabilities to streamline customer care operation and improve customer experience. Nowadays, organizations understand the significance of conversational marketing and support and WhatsApp Business is an easy enabler. With a strongly established brand identity, the organization can greatly improve its customer engagement as well as sales. Giving your WhatsApp chatbot a brand personality (a general human persona) will make the right impression on customers and improve their loyalty towards the brand. ![]() And if in case the chatbot is unable to provide a solution to a customer then it will simply divert that customer to a human representative. Customers just have to interact via a chatbot for WhatsApp just as they chat with any other contact on the app. Offer optimum ease of access to customersĪ WhatsApp chatbot eliminates the need for customers to download a separate application or visit the official website to contact a business. By using WhatsApp chatbot integration, a business can automate repetitive marketing tasks, helping the sales and marketing team to focus more on generating leads. The WhatsApp chatbot platform helps businesses to offer personalized recommendations to customers by analyzing their historical data and previous purchases.Īlso, companies can send monthly newsletters and promotional notifications to the customers who have signed up for it. Improve marketing campaigns and advertising opportunitiesĪ lot of businesses use WhatsApp chatbots to promote their products and services such as upcoming events, new arrivals, new services, new offers/discounts to their customers globally. This also saves a huge sum of money that companies spend on hiring and training their resources. Moreover, WhatsApp chatbots are available round the clock, so businesses do not have to ensure the availability of customer service representatives all the time. So, customers no longer have to wait in queue or listen to annoying interactive voice responses to contact customer service department. Effective chatbots have demonstrated a deeper understanding of users and have allowed quick initiation of chatbots that result in quality user experience. With the digital revolution, chatbots are moving ahead rapidly. Insights Everything you need to know about chatbots powered by artificial intelligence Sending updates on the ticket status and resolution.Helping customers to explore product catalog.Responding to customer’s complaints and queries in real-time.Sending reminders, alerts, and notifications.Creating a WhatsApp chatbot can help enterprises in performing a variety of tasks such as The WhatsApp chatbot platform is designed in such a way that it is integrable with CRM, ERP and various other business systems and enables seamless communication between businesses and customers. What are the advantages of developing a WhatsApp bot for your business Enhanced customer service A WhatsApp bot, on the whole, supports an enterprise to drive higher brand recognition, nurture leads, and build customer loyalty. Building an intelligent chatbot on WhatsApp with cognitive services will enable enterprises to perform a variety of tasks which include product research, product catalog, customer support, follow-up communication, sales, and conversion etc., automatically.
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